Question 1

What payment methods do you accept?

Accepted Answer

We accept cash on delivery (COD), bank transfers, and major digital wallets for easy and secure payments.

Question 2

Do you deliver across Pakistan?

Accepted Answer

Yes, we offer delivery to all major cities and regions in Pakistan. Delivery times and charges are shown during checkout.

Question 3

How long does delivery take?

Accepted Answer

Delivery typically takes 2–5 working days depending on your location. We’ll provide tracking details once your order is shipped.

Question 4

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, Cash on Delivery is available throughout Pakistan for most orders.

Question 5

How do I place an order?

Accepted Answer

Simply select your desired product, add it to your cart, and complete the checkout process. If you need help, our team is ready to assist you.

Question 6

Are all your products authentic?

Accepted Answer

Yes, we only sell 100% genuine and sealed vape products from trusted brands.

Question 7

How can I contact customer support?

Accepted Answer

You can reach our support team via phone, WhatsApp, or email. All contact details are available on our website.

Question 8

What is your return or exchange policy?

Accepted Answer

We accept returns or exchanges for defective or incorrect items. Please see our Returns Policy page for full details.

IQOS Heets Purple Wave